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URS improves the mechanism for agent blending. URS now allows the use of the Force function for all types of interactions, including multimedia interactions. TCP IP v6 improves network security and addresses allocation and efficiency in routing traffic. IRD now provides a function to selectively claim agents on an outbound activity to handle inbound interactions in a blended scenario.

IRD now provides improved strategy scheduling functionality for Routing strategies. IRD now allows the use of one hundred entries in Segmentation objects, thereby providing flexibility in defining segmentation and improving usability. IRD provides a function to get the call state, allowing users to build logic based on the outcome of the state.

New functionality is provided to enhance agent skill selection by considering the current interaction's media type and returning a subset only of agents that match the skill and capacity rule. A new option is provided to facilitate improved handling of TRoute call failures within a strategy by enabling users to specify a time interval, in which stuck calls can be removed from router memory.

A new function is provided to identify the agent station. This function enables users to force-route the call to any DN on the agent's station. Alternatively, users can obtain agent information, based on the DN that the agent is currently logged into.

This solution is enhanced to use EPN partitioning. The SDataInTenant function can now be used to obtain statistics from the Environment tenant and other tenant objects. Current runtime strategy names, including the subroutines, can now be queried, enabling users to track the exact location in the interaction flow.

The new predefined CheckBusinessRule macro is introduced that works with business rules that are specified through variables. A new function is introduced to obtain a specific DN or list of DNs that belong to a specific place. The function used to retrieve and specify alias name from DN objects is now supported. Scalable printing of routing strategies is now supported. Certain Business Attributes that are used in MultiScreen and Stop Interaction multimedia objects can now be defined as variables.

The Business Process renaming procedure is improved; IRD now automatically updates all references of renamed queues and work bins within strategies. URS now supports distributed agent reservation, not only for voice interactions but also for Multimedia interactions too. URS now provides options to propagate or mask Virtual Queue event distribution. In a distributed environment this allows users to limit the number events propagated across Routers. This release provides more control to users when building dynamic busy treatments in a call flow.

Users would be able to define Escape sequences as parameters to provide more customized treatments to interactions. URS now provides more robust logic to restore connections to Configuration Server, specifically in the case where the environment has redundant Configuration Servers. Starting from URS 7. URS now introduces the MultiplyTargets function. This function provides the ability to keep the priority of an interaction on re-entering a Selection block, thereby minimizing the logic user needs to build to have incremental targets in a call flow.

URS now provides a configurable call delete time out in Router. Previously users would not be able to specify how long URS would keep hanged interactions in memory.

This used to be a hard-coded value of 60 seconds. This provides more flexibility to users to expand their existing routing logic. IRD now provides the ability to call business rules by a function. Date Time stamp functionality within a strategy has been enhanced with the introduction of a new function StrFormatTime. This helps users to have more demarcation of logic for specific Tenants. Users who want to have sensitive data in logs for their own purpose would be able to fetch these utilizing automated tools read big data concept.

The eServices solution now supports multiple Interaction Servers in a single Tenant. IRD now supports this feature as part of workflow development. IRD now provides the ability to display any meta-text associated with successful authentication attempts to a Radius server.

As part of system security features, first time users of IRD, after installation, need to update their password by default. In this release, enhancements have been made to Web Service functionality. Support for the Windows Server bit native operating system. The maximum number of licenses to check out from License Server is extended from to 1,, seats.

Support for Red Hat Enterprise Linux 7. Support for TLS 1. For full command line usage, run logskim -h. Converts Interaction Media Server diagnostic captures into a pcap file. It can coexist with earlier versions of the SQL Server native client. For PureConnect R3 and later. Tool that anonymizes records of private information to comply with GDPR regulations. This link requires you to log in to the MySupport portal to access the KB article which contains the utility.

The tool downloads the files for viewing. The tool also runs all inheritance calculations and displays the results for all attributes in a searchable and filterable panel. The Salesforce Object Routing server and related files are included in the linked. Follow the instructions for installation and configuration in the PureConnect for Salesforce documentation.

Handler that demonstrates a Secure IVR scenario for secure credit card data input by customer, secure data collection, secure data passage for validation, and secure response to agent or customer. For more information, see the Secure Input Technical Reference. Tool for determining how programs affect a computer's performance, using real time and historical data.

PureConnect Resource Center. Utilities and Downloads. Session Border Controllers. SIP Carriers. ASR Engines. CRM Software Integrations. Database Servers. HMP Releases. Mail Clients. Mail Platforms. Microsoft Patches. TTS Engines. Virtual Applications.